Hello Unix20466,
Thank you for posting to our express forum.
Do you see the problem account has a full and complete profile whne running the following command?
"adquery user -A abc123"
Key entries would be the UID,GID, home, shell and "zonenabled:true"
If anything is missing please verify these in the Direct Manage Access manager Console and try running "adflush -f" as root or sudo.
I see you may be a Centrify Customer with a paid support contract.
If this is the case I would request you please open a support case as further troubleshooting will require collection of logs so we can dig into the issue.
If this is not correct and you are still having this issue please update us here and we will see how best to continue.
Thank you,
JeffW