What is the version of CentrifyDC?
Please wait until we indicate to send support files. Can you please remove from the post?
Ideally you would also check if the account is disabled or if there are no explicit Allow/Deny directives on sshd.
What I typically as the user is this:
- Have you ever logged into this system?
- When was the last time you did?
- Then I would think if there's been any changes in the system from the last time the user succesfully logged in to now.
- I would also make the user try to log in to other systems to find out if this is a local issue or an account issue.
R.P