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Re: dual persona CAC requests PIN repeatedly

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Thank you for the pointer to the Microsoft article.  However, after walking through clearing keychains of "exchange," "adal," and "office" following the article's steps, the end-user continues to be challenged repeatedly. 

 

When launching Outlook, the end-user is asked to enter a CAC PIN three times.  For each new message, the end-user is asked to enter a PIN again, once for each new message. 

 

We  now have two end-users who both have dual persona CACs, both of whom are using Centrify Express 5.4.2 and Outlook 15.40 who report the same issue.  There is one end-user who uses a similar dual persona CAC who reports that the issue was resolved when the Mac was swtiched to Thursby's PKard for Mac as middleware, although I have not been able to reach out to verify this solution. 


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