Hello,
Can you help capture a set of debug log while attempting to login with the parent domain user for us to further investigate the issue, please help perform the following steps:
1) On the affected machine, login as root or privileged user then run:
>sudo /usr/share/centrifydc/bin/addebug on
>sudo /usr/share/centrifydc/bin/addebug clear
2) Attempt to login as the affected user and wait for the error. (Please provide us the username and timestamp for easier analysis)
3) Login back as the root / privileged user then run:
>adquery user <affected_username> -A > /tmp/adquery.txt
>dzinfo user <affected_username> > /tmp/dzinfo.txt
>adinfo -t (This will take a while as it will pack up the debug log for us)
4) Once done, please run:
>sudo /usr/share/centrifydc/bin/addebug off
5) Please send us the following information:
- /tmp/adquery.txt
- /tmp/dzinfo.txt
- /var/log/centrifydc.log
- /var/centrify/tmp/adinfo_support.tar.gz
Please send the information above to communitysupport@centrify.com and we will review the log and provide you an update as soon as possible. Thank you!
BR,
Ivan