Hi
I am glad to hear that the issue has been resolved. Please note that community volunteers spend their own time to help other members here on a best effort basis, and most of them probably took some well deserved time off over the long holiday weekend.
For guaranteed support SLA via phone and web support, you may want to consider purchasing a support package with Centrify's paid product offerings: https://www.centrify.com/resources/dsh-en-centrify-technical-support-plans-and-policies/
Regards,