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Account Verification mail issue

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Hello,

 

We are using Centrify with MFA for corporate email access. We have created rule to restrict access for users when browsing outside corporate IP address.

 

Centrify does show MFA prompt and send verification email to alternate email, when browsed in India. But the verification email does not come to the alternate email, when browsed in the US (United States).

 

Can anyone shed light on this?

 

Regards,

Ganesan


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