Hi Ganesan,
Thank you for your inquiry.
Please grant us the read-only access per:
https://centrify.force.com/support/Article/KB-5083-How-to-grant-read-only-access-to-Centrify-Support
and let us know the timestamp and username for further investigation? You can DM me for the user details.
Thank you.
Best Regards,
Henry Cheung
Centrify Technical Support