I have one new user who is not receiving the authentication challenge emails. I've verified that his email address is correct and matches in AD and Centrify. He receives all other external emails. Although no other user has this issue and I've verified there are no Centrify emails caught in our filters, I whitelisted donotreply@centrify.com to no avail. In the user activity I see this each time his account is challenged:
08/31/2016 12:29 PM User john.doe@domain.local was challenged by EMail at 'john.doe@domain.com' Cloud.Core.Login.MultiFactorChallenge XX.XX.XX.XX
By the looks of this, it certainly seems like he should be receiving the email, but he's the only user who doesn't. Any ideas?
Thanks,
J