Hello
To add to info provided by
If you are not seeing the license for DynamicsCRM in the list of licenses, you will need to open a case with Microsoft to have this added to your subscription.
I think if you are seeing it listed with available licenses and properly mapped to Users using Role Mappings, however Users are not receiving them, then it will probably best to open a case with Techincal Support.
I hope this helps!
Have a great day!
Ryan V.