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Re: Please Help

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Ryan,

Here is the information you requested.

Mac OS 10.11.4 (15E65)

Smart Card Reader

CR3310 v2.0 USB SC Reader:

 

  Product ID: 0x5116

  Vendor ID: 0x04e6  (Shuttle Technology)

  Version: 2.04

  Speed: Up to 12 Mb/sec

  Manufacturer: SCM Microsystems Inc.

  Location ID: 0xfd140000 / 4

  Current Available (mA): 1000

  Current Required (mA): 100

  Extra Operating Current (mA): 0

Centrify Version 5.2.4

The drivers are up to date. The most current operating system is being used. The most current version of Cetrify is being utilized and it still doesn't work. The Mac does see the reader under available USB devices however does not see smart cards when going to web sites or searching for them. I have uninstalled all other software and reinstalled it 3 times as per the links provided. I have restarted the computer the only thing that I did note is when trying to reinstall the certificates I get an Error code of 100001 however all the certs are still in the keychain and have not expired.

 

                                                                                                            Thank you,

                                                                                                              Justin


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