Hi Pat54457,
Thanks for checking.
Could you help to gather the below information to help us further troubleshoot the issue?
1. Please follow below steps and upload us the Diagnostic output:
- Open Smart Card Assistant
- Nevigate to Diagnostics tab
- Press "Run" in the right bottom (You will require to input the PIN)
- You could save the output to Desktop by clicking "Save to Desktop" at left bottom
2. Please reproduce the problem and get us the system log at /var/log/system.log and provide us the time frame of the issue reproduced:
- After you have reproduced the probelm, logout current user and log back in as local admin
- Bring up terminal and run the below command to copy the system log to local admin's Desktop
"sudo cp /var/log/system.log ~/Desktop"
3. A screenshot of the error message you saw.
Please upload the files to here or send it to albert.chu@centrify.com:
a. Diagnostic output
b. system.log
c. screenshot
Thanks for your kind help.
Regards,
Albert