Welcome back.
I'm not sure I understand your post. Remember that we don't know how you are setup (applications, targets, etc). You could be talking about any app (O365, ServiceNow, Samanage, etc).
Let's say I'm having the same issue with AWS... I would word it.
"I am using Centrify to provide SSO and provisioining into AWS. I'm using the Amazon Specific API template. Here's the issue. My source directory is LDAP. I deleted the yada yada..... "
This way it's easier to get the context of the issue.
R.P